FAQ / Policies

 

Deposit & Cancellation Policies

To lock in a date for any item, we require a 1/3 non-refundable deposit by major credit card. For  Deliveries and Video Game Truck rentals, you must call in. The outstanding amounts due are payable upon pickup at our warehouse or delivery to your event. Deposits are non-refundable as our inventory has been reserved specifically for you.

It is your responsibility to have an indoor option for your event.  If you cancel 24 hours in advance of your contracted event based upon projected rain probability of 40% or more according to www.weather.com, OMG will provide a rain check for the amount of your deposit. This does not apply to video game trucks, photo booths, premium items, casino rentals, movie screens or entertainers. These items require 7 days notice of cancellation. Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to the charity of your choice or given as a gift to others.   All other cancellations must be done at least 72-hours in advance to receive a deposit rain check.  Deposits are never refundable, and are only eligible for a rain-check under these conditions.

Inclement Weather – Inflatables can not be operated in rain or high wind. OMG cannot assume weather related risks.  OMG’s desire is that all of our customers have full use and safe enjoyment of their inflatable rental.  Unfortunately, once our delivery has arrived at your event, all the costs of providing a clean and sanitized inflatable have been incurred.  OMG cannot provide refunds for limited or no use due to weather.  Please make your cancellations at least 24 hours prior to your event.

OMG shall have the sole and unilateral right to cancel deliveries should the weather not be conducive for the set up and safe operation of your inflatable.

Customer Pick-up Schedule?

We are a warehouse and not a retail outlet. Our staff leaves for deliveries and events. Therefore, our staffing for customer pick ups is limited to set hours on weekends. See the chart below for available pickup times on weekends. During weekdays & off-season, pickup and return times are coordinated with the warehouse manager. Should you have a weekday pickup, we will place the warehouse managers contact info in the note section of your contract and he will coordinate with you.

MONTH

CUSTOMER PICKUPS (WEEKENDS ONLY)

CUSTOMER RETURNS (WEEKENDS ONLY)

MAY

8:00 AM – 9:00 AM

7PM – 830PM

JUNE

8:00 AM – 9:00 AM

7PM – 830PM

JULY

8:00 AM – 9:00 AM

7PM – 830PM

AUGUST

8:00 AM – 9:00 AM

7PM – 830PM

SEPT.

8:00 AM – 9:00 AM

7PM – 8PM

OCTOBER

8:00 AM – 930 AM

7PM – 8PM

Delivery Schedule?

Our inflatable deliveries include 6-hours of use. Additional time, overnights, or multiple day rentals can be arranged by your OMG representative. Delivery times change with the seasons (and sunrise/sunset). See the chart below which applies to our primary delivery areas (within a 20 minute drive of either warehouse). Outlying areas may have earlier pickup times.

MONTH

OMG DELIVERIES

Earliest scheduled Set up time

OMG SCHEDULED PICKUPS

Latest scheduled Pickup

MAY

10am

9pm

JUNE

10am

9:00pm

JULY

10am

9:00pm

AUGUST

10am

8:30pm

SEPT.

10am

7:30pm

OCTOBER

10am

7pm

Do You Deliver To My Area?

We typically limit inflatable deliveries to 20 miles from either our Solon or Akron Warehouse, and our gaming theater deliveries to 30 miles from either warehouse. However, larger events and unique situations often enable us to broaden that radius. Our secondary markets listed below (beyond a 20 minute drive) may have certain restrictions or time cut-offs. If you don’t see your event location listed, feel free to call 440.822.3960 and a representative will assist you.

Primary markets for the Solon office are  Bainbridge, Beachwood, Bedford, Brecksville, Broadview Heights, Brooklyn, Chagrin Falls, Chesterland, Cleveland Heights, Cuyahoga Heights, Garfield Heights, Gates Mills, Independence, Lyndhurst,  Maple Heights, Mayfield Heights, Nortfield, Novelty, Parma, , Pepper Pike, Remindersville, Richmond Heights, Sagamore Hills, Shaker Heights, South Euclid & South Russell.

Secondary markets for the Solon office include Avon, Avon Lake, Berea, Brookpark, Cleveland, East Cleveland, Columbia Station, Fairview Park, Hiram, Highland Heights, Lakewood, Middleburg Heights, North Olmsted, North Royalton, Olmsted Falls, Rocky River, & Westlake. *In order to keep all scheduled commitments, our latest pickup time in these areas is 7:30pm in June/July & 7pm at all other times. Special provisions may be made and should be detailed in the comment section of your order.

Primary markets for the Akron office are Akron, Alliance, Barberton, Bath, Brimfield, Brunswick, Canal Fulton, Canton, Clinton, Copley, Fairlawn, Coventry, Cuyahoga Falls, Doylestown, Green, Hartville, Hudson, Jackson, Kent, Lakemore, Louisville, Macedonia, Massillon, Medina, Mogadore, New Franklin, North Canton, Norton,  Plain Twp, Ravenna, Richfield, Rittman, Rootstown, Stow, Streetsboro,  Tallmadge, & Wadsworth.

There are no secondary markets for the Akron office..

Do You Deliver To Public Parks?

Customers having parties in public parks must acquire our damage waiver and additional liability insurance.  The cost is $35.  Park customers must have a 2-hour window where they will be at the park for both the delivery and pickup.  All rentals to public parks must be completed no later than 7:00pm between Memorial Day and July 31st.

How Much Do Deliveries Cost?

There will be a $65 delivery/set-up/tear-down charge for each item ordered.  These charges include a 20 mile delivery range from either our Solon or Akron warehouse. Additional mileage is charged at a rate of $2/mile, and is only charged one way regardless of the number of inflatables.

Our gaming theaters are priced to include free delivery within 20 miles of their “home warehouse”.  The Akron Video Game Theater is stored at our Akron location, while the Cleveland Video Game theater is stored in Solon.   Additional mileage is charged at $3/mile, one-way only. So a 25 mile delivery for a gaming theater would incur a mileage fee of $15.

What if I Need My Item For Additional Hours or Multiple Days?

When available, you can increase your rental period of delivered items at the rate of $10/hour(excluding premium items) provided the extended time is consistent with OMG’s hours of operation in your area.  Later ending times can be attained through overnight rentals.  Standard Bouncers are $35 overnight and all other inflatable items have a $50 overnight fee.  Discounted pricing for multiple items or days are provided on a customized basis by speaking with an OMG representative at 330.745.4545 or 440.822.3960.

 

Are You Insured?

Yes! We carry 2 million dollars of liability insurance and all of our inflatables are inspected and licensed.  We take safety very seriously and offer safety courses to all of our employees.

For $35,  we can provide you with additional insurance coverages.  This coverage will add you to our liability insurance as an additional insured and provide you with a damage waiver for incidental damage that may happen during your event.  This coverage is mandatory for all inflatables located in public parks and does not cover misuse, abuse, or negligence.

Do you Service Corporate Clients Like Schools, Businesses, and Churches?

We service many businesses, non-profits, school, churches, synagogues and other organizations…over 1000 per year! Please contact us so that we can design a custom package to fit your specific needs and budget based on the age and quantity in your group.

Do You Donate Items?

We take pride in being an active philanthropic organization within our community.   If you are requesting a discount or donation, please fill out the form found here and mail / fax / send it in.  We make every effort to accommodate requests from qualified 503 (c) charities, yet we are extremely limited on inventory on Saturdays. Many times we can provide gift certificates for auctions, prizes etc… when inventory is not available.  Please fax your completed form to 440-822-3960 for the CLEVELAND area, or 330.745.4545 for the AKRON area.

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